Frequently Asked Questions
-
We recommend scheduling a professional cleaning and safety inspection once every year — ideally before the off-season or before heavy winter use. This keeps your fireplace safe, efficient, and running like new.
-
Our licensed technicians complete a full service that includes:
• Cleaning glass, logs, burners and firebox interior
• Inspecting gaskets, pilot assemblies, valves and controls
• Checking for gas leaks and verifying venting integrity
• Testing ignition, flame pattern, and safe operation
• Providing a post-service summary with recommendations -
Yes. Dust, residue and wear can cause ignition delays, poor combustion or even gas buildup. Annual cleaning prevents safety risks and ensures reliable performance.
-
Check that the pilot light is lit, the gas valve is open, and batteries in your remote or wall switch are fresh. If it still won’t start, turn the unit off and book a diagnostic appointment — our licensed techs will locate and repair the issue safely.
-
You can wipe exterior surfaces and clean the glass, but internal parts must only be serviced by a licensed gas technician. DIY cleaning risks damage and unsafe operation.
-
Yes — every Gas Fireplace Pro technician is a fully licensed and insured gas-fitter trained annually on the latest fireplace technologies and safety standards in Ontario.
-
Most cleanings range from $149 – $299, depending on unit type and condition. We always provide transparent pricing upfront — no surprises.
-
-
Most appointments take 45–60 minutes. If repairs or replacement parts are needed, your technician will explain options before continuing.
-
If a part is worn or damaged, we’ll send you a digital quote within 24–72 hours for approval before work begins. Our focus is always on restoring your existing unit rather than replacing it unnecessarily.
-
Yes — many homeowners enjoy the ambiance year-round. Still, schedule your cleaning before peak winter use so your unit starts the season in top condition.
-